Payten provides complete payment industry solutions, for non-financial and financial institutions, supporting card and card-less transactions. The offering includes solutions for eCommerce, mPayments, Processing as well as ATM and POS related services. We deliver software and services including outsourcing and equipment, providing highest level of expertise, maintenance and support through the entire portfolio.
Although Payten brand is new in the Asseco group it has a track record of strong performance and satisfied clients of the Asseco South Eastern Europe Payment Business Unit it has derived from. It is a member of the Asseco South Eastern Europe group (ASEE), a leading IT provider in the SEE region in terms of the revenue derived from its own software and services. Covering 13 countries, ASEE is the top player for banking and strong in other industrial verticals. It employs more than 1,400 employees and is part of the Asseco Group, which ranks among top ten software vendors in Europe.
As a Services Team Leader you will have the opportunity to be in charge of:
Team organisation: Organise team’s activities: resource allocation, monitoring time tracking completion, procedure compliance, definition the operating flows specific of the team, setting of priorities and planning team activities in order to ensure delivery of projects/ contracts/ CRs/ SLAs are met.
Planning and Budgeting: support Participates in annual budget preparation for own team. Works with line manager to provide input related to:
-needed resources and skills;
-mandatory training and certifications;
-development needs/ actions for the team
Project Management: Contribute and/or lead projects in line with Project Plan, Payten guidelines, to ensure project KPIs are met.
Risk Assessment: Assessing and dealing with technical risks, assessing the non-functional requirements of new, existing and proposed systems or applications to ensure stability, performance and security of the product
Customer Support: Answers and resolves complex customer issues (problems/requests) reported through ticketing application and provides appropriate level of support by guiding clients to define problems/requests precisely following prescribed procedures regarding request, gathers information in a professional manner in order to effectively resolve complex customer issues, and maintain positive communication and relationship with the customer during issue resolution
Business Analysis: Analysis of the clients’ requirements , business processes , process improvements and changes, transforming them into tasks , CRD (customer request document) or product designs, cooperates with consultants regarding solution design in order to fulfil requirements according to defined project(s)/contract(s)/CR’s
We are looking for someone who has:
Technical skills:
- 3+ years of experience in similar jobs
- Experience in the payment industry
- Knowledge of information systems in card business
- Technical knowledge
- MS Office (advanced)
- Concrete achievements in a fast-paced, digitally oriented work environment
- Proactive and creative approach to problem solving
- Sharp and adaptable way of thinking
- Team spirit and organization
- Excellence in written and verbal communication
- Knowledge of the English language – B2 level
- Driving license B category
Other desired skills:
- Organized, goal and task oriented professional with high level of focus, motivation, independency and proactivity
- Ability and willingness to work as a part of team and to build strong working relationships internally and with clients
- Openness to continuous acquisition of new skills and competencies, as well as to improve existing
- Openness to share knowledge and best practices
What can we offer:
- The possibility of professional development and advancement
- Work in innovative and technologically adaptable teams
- Challenging and rewarding tasks
- The use of advanced security technologies and systems
- Education in desired field
- Competitive financial package
- Full-time employment
- Flexible working hours
- A mentor and manager to help you develop all soft skills needed to achieve standards of excellence
- When you join us, we want to make sure you feel valued – and that you are rewarded for your great work!
*Please note that your application will be stored in our recruiting base. It will only be used for the purpose of recruitment and selection and will not be available to third parties. Please do not submit additional documents. Only shortlisted candidates will be contacted!
If you meet the requirements and wish to apply, please contact our HR department on following link: https://asseco-see.csod.com/ux/ats/careersite/4/home/requisition/1938?c=asseco-see.
